PRIVACY POLICY

1. General Information

Marcos Henrique Rodrigues Santos, registered under Tax ID No. 41.877.306/0001-08, located at R. Santecler Ferreira, 59 - CS, Chácara das Flores, Carapicuíba - SP, ZIP 06365-185, is committed to protecting the personal data of its clients and website visitors, in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018).

This Privacy Policy describes how we collect, use, store, and protect your personal information in the context of electronics repair and maintenance services.

2. Data Collected

We may collect the following information:

• Identification data: Full name, Tax ID (CPF), date of birth
• Contact data: Email, phone number, address
• Device data: Device model, serial number, IMEI, device condition
• Service data: Repair history, service requests, problem descriptions
• Financial data: Payment information, billing details
• Device content: Access to device data when necessary for repair (with consent)
• Warranty data: Warranty information, service guarantees
• Browsing data: IP address, browser type, pages visited

3. Purpose of Data Processing

The collected data is used to:

• Process repair and maintenance service requests
• Identify and register customer devices
• Diagnose device problems and issues
• Provide repair status updates
• Process payments and issue invoices
• Manage service history and warranties
• Contact customers about their devices
• Provide technical support
• Manage parts and component inventory
• Comply with legal and fiscal obligations
• Improve our services

4. Legal Basis for Processing

Data processing is performed based on:

• Consent: When you expressly authorize the use of your data, especially for device content access
• Contract execution: To fulfill repair service contracts
• Legal obligation: To comply with tax laws and consumer protection regulations
• Legitimate interest: For service quality and warranty management

5. Data Sharing

Marcos Henrique Rodrigues Santos does not sell or commercialize personal data. We may share data only with:

• Parts suppliers: For component procurement (device models only)
• Manufacturers: For warranty claims and technical support
• Payment processors: For transaction processing
• Accounting services: For fiscal compliance
• Courier services: For device pickup/delivery when applicable
• Technical specialists: For complex repairs (with consent)
• Legal authorities: When required by law or court order

6. Data Security

We implement technical and organizational measures to protect your data:

• Secure payment processing systems
• Protected customer and device information storage
• Access controls to device data
• Device data wiping after service completion
• Secure device storage during repair
• Regular security monitoring
• Employee training on data protection
• Confidentiality procedures
• Regular backups

7. Your Rights as Data Subject

Under LGPD, you have the following rights:

• Confirmation and access: Confirm the existence of processing and access your data
• Correction: Request correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion: Request removal of unnecessary data
• Portability: Request data portability
• Deletion: Request deletion of data processed with consent
• Information: Obtain information about data sharing
• Revocation: Revoke consent at any time
• Opposition: Object to the processing performed

8. Cookies and Similar Technologies

We use cookies to improve your browsing experience. You can configure your browser to refuse cookies.

9. Data Retention

We retain your data for the time necessary to:

• Fulfill the purposes described in this policy
• Duration of service relationship
• Repair history: for warranty and service continuity
• Device data: deleted immediately after service completion
• Financial records: for fiscal purposes (generally 5 years)
• Warranty records: for warranty period duration
• Legal prescription periods
• Exercise of legal rights

After these periods, data will be securely deleted or anonymized.

10. International Data Transfer

Your data is stored and processed in Brazil. We do not perform international data transfers.

11. Minors

Our services are intended for individuals over 18 years of age. We collect data from minors only with parental or guardian consent.

12. Changes to This Policy

This Policy may be updated periodically. Significant changes will be communicated by email or phone.

13. Data Protection Officer (DPO)

For data protection inquiries, please contact us using the information below.

14. Contact

To exercise your rights or clarify questions:

We will respond to your requests within 15 calendar days, extendable by another 15 days with justification.

15. Applicable Law and Jurisdiction

This Policy is governed by the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018 (LGPD). The jurisdiction of Carapicuíba/SP is elected to resolve any disputes.

Last updated: December 2025